Privacy Policy

1. Information We Collect

We collect the following personal information directly from you when you voluntarily provide it via forms, communications, or service interactions:

• Name
• Phone number
• Email address

We do not collect payment information, government-issued identifiers, health information, or other sensitive data.

We may also collect non-personal information automatically through cookies, analytics tools, and server logs, such as your IP address, browser type, operating system, and usage patterns.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and operate our services, including AI receptionist and automation solutions.
• To respond to inquiries and process service requests.
• To send you marketing communications, promotional offers, and informational content.
• To send automated text messages, emails, and calls for service delivery and demonstrations.
• To improve the Website and customize user experiences.
• To comply with legal obligations and enforce our rights.

3. Data Sharing and Disclosure

We do not sell, rent, or otherwise share your personal information with unaffiliated third parties for their own marketing purposes.

We may disclose personal information to:

• Service providers and software platforms we use for our own business operations, including but not limited to CRM systems, marketing automation tools, cloud hosting providers, and analytics services.
• Legal authorities, when required to comply with applicable law, court order, or legal process.

All third-party service providers are bound by contractual obligations to keep personal information confidential and to use it only for the purposes for which we disclose it.

4. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to improve functionality, analyze site usage, and enhance user experience. You can adjust your browser settings to refuse cookies, but doing so may limit certain site functionality.

5. Data Storage and Security

We store personal information exclusively in the United States. We implement industry-standard encryption and security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction.

Despite our efforts, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.

7. Your Privacy Rights (California Residents)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, and disclose.
• The right to request deletion of your personal information, subject to certain exceptions.
• The right to opt-out of the sale or sharing of personal information (note: we do not sell or share data for third-party marketing).
• The right to correct inaccurate personal information.
• The right to limit the use of sensitive personal information (note: we do not collect sensitive personal information).

You may exercise these rights by contacting us at info@faiinnovations.com.

We will verify your identity before processing any request and respond in accordance with applicable law.

8. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Website after such changes constitutes your acceptance of the revised Policy.

10. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: